Anticipatory Service

Latest Recording

Zoom Webinar (All Except Host Text Chat Only) — Donations Accepted — Class Survey

Class Notes — Blog Post

Upcoming:

Saturday, October 9th, 2021 — 11AM-12:30PM PST — Zoom Link — Fet Event

Tuesday, November 9th, 2021 — 6PM-8PM PST — Tickets (Through Wicked Grounds)

Saturday, December 4th, 2021 — 11AM-12:30PM PST — Zoom Link — Fet Event

In this class, we’ll cover how to provide anticipatory service by tracking preferences, learning skills, catching and solving problems (even before they occur), setting recurring tasks, providing service unobtrusively, coming up with service ideas, and improving existing processes.  This includes how to build protocols in a dynamic that allow for both control and the providing of anticipatory service, for the best of both worlds.  We’ll wrap up with a brief Q+A session.