Anticipatory Service

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Class Notes 


2/10/22 — 7PM-9PM PST — Fet EventTickets (For Pragmatically Kinking)

3/12/22 — 2PM-3:40PM PST — TicketsFet Event

In this class, we’ll cover how to provide anticipatory service by tracking preferences, learning skills, catching and solving problems (even before they occur), providing service unobtrusively, generating service ideas, and improving existing processes. We’ll wrap up with a brief Q+A session.